Titan Poker
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Titan Poker
At Titan Poker, the customer really does come first. Titan Poker room has won Gambling Online Magazine’s Gold Award for providing the best online poker customer service in 2006 and 2007. With the 2008 poll running now, Titan Poker is looking for a three-peat. What makes Titan Poker’s customer service the best? Perhaps it’s the round the clock availability of support personnel – 24 hours a day, seven days a week, 365 days a year (366 during a leap year). Or maybe it’s the variety of choices customers have in how they can get answers, whether by phone, fax, email or online support chat – all in a variety of different languages.
According to Claire Whitburn of Titan Poker, it’s simple: “We pride ourselves on offering excellent customer service to our players and continually strive to improve this service.” And this commitment to quality customer support means you can focus on playing poker instead of wasting time trying in vain to get answers to your support questions. .
Titan has been the people’s choice for two years running, coming out on top of a vote by thousands of the magazine’s readers and website visitors. And it’s not hard to see why. With an easy to follow navigational system, clear directions, and wide array of options for contacting help – including a live chat support link in the lobby -- getting answers could not be faster or simpler. And Titan Poker users can get answers regardless of the language they speak, whether English, French, German, Italian, Spanish, Polish, Swedish, Norwegian, Danish or Finnish.
Titan Poker offers you free online tutorials and easy to use software to make your online experience seamless. And with one-click of the live support button, you are instant messaging with a representative trained to answer all your questions. Customer support will even contact you to make sure you are having a trouble-free experience on the site or to alert you to special promotions Titan Poker may be offering its members.
Having the best customer service doesn’t happen automatically, it takes a great of effort. As Whitburn explained, “We endeavour to ensure that all of our customer support representatives are skilled, helpful and knowledgeable. To achieve this goal, we regularly hold training sessions and workshops and ensure that our representatives are constantly updated on relevant promotions, tournaments and working procedures.”
In addition to the support services for the regular players, Titan Poker offers a specialized customer support experience for their VIP players—Titan Poker’s most active members. There are different levels of VIP status depending on the VIP points amassed over a three month period. VIP players have the chance to interact with a special VIP manager who will provide special services including top priority to their requests and special bonuses and rewards.
Other special customer support features provided by Titan Poker is the services of a VIP manager who accompanies players who win seats online to such tournaments as the WSOP and the Aussie Millions to coordinate all activities at the tournament site including organizing tours and taking care of the players’ food and entertainment needs.
Poker pro Sorel “Imper1um” Mizzi, who won $200,000 in their December 2007 Million Dollar Freeroll, joins in the praise for Titan Poker’s customer service, “I love playing at Titan Poker because I like the software, and especially the fact that there is live player support. If there's ever an issue, it can be resolved quickly by calling in, something they don't have at other poker rooms."
Titan Poker is not resting on its laurels. “We are continuing to develop this service and are constantly expanding our team to ensure that all players receive the best possible support,” wrote Whitburn. Titan Poker intends to continue providing exemplary customer service to make sure you, their player, is priority number one.
According to Claire Whitburn of Titan Poker, it’s simple: “We pride ourselves on offering excellent customer service to our players and continually strive to improve this service.” And this commitment to quality customer support means you can focus on playing poker instead of wasting time trying in vain to get answers to your support questions. .
Titan has been the people’s choice for two years running, coming out on top of a vote by thousands of the magazine’s readers and website visitors. And it’s not hard to see why. With an easy to follow navigational system, clear directions, and wide array of options for contacting help – including a live chat support link in the lobby -- getting answers could not be faster or simpler. And Titan Poker users can get answers regardless of the language they speak, whether English, French, German, Italian, Spanish, Polish, Swedish, Norwegian, Danish or Finnish.
Titan Poker offers you free online tutorials and easy to use software to make your online experience seamless. And with one-click of the live support button, you are instant messaging with a representative trained to answer all your questions. Customer support will even contact you to make sure you are having a trouble-free experience on the site or to alert you to special promotions Titan Poker may be offering its members.
Having the best customer service doesn’t happen automatically, it takes a great of effort. As Whitburn explained, “We endeavour to ensure that all of our customer support representatives are skilled, helpful and knowledgeable. To achieve this goal, we regularly hold training sessions and workshops and ensure that our representatives are constantly updated on relevant promotions, tournaments and working procedures.”
In addition to the support services for the regular players, Titan Poker offers a specialized customer support experience for their VIP players—Titan Poker’s most active members. There are different levels of VIP status depending on the VIP points amassed over a three month period. VIP players have the chance to interact with a special VIP manager who will provide special services including top priority to their requests and special bonuses and rewards.
Other special customer support features provided by Titan Poker is the services of a VIP manager who accompanies players who win seats online to such tournaments as the WSOP and the Aussie Millions to coordinate all activities at the tournament site including organizing tours and taking care of the players’ food and entertainment needs.
Poker pro Sorel “Imper1um” Mizzi, who won $200,000 in their December 2007 Million Dollar Freeroll, joins in the praise for Titan Poker’s customer service, “I love playing at Titan Poker because I like the software, and especially the fact that there is live player support. If there's ever an issue, it can be resolved quickly by calling in, something they don't have at other poker rooms."
Titan Poker is not resting on its laurels. “We are continuing to develop this service and are constantly expanding our team to ensure that all players receive the best possible support,” wrote Whitburn. Titan Poker intends to continue providing exemplary customer service to make sure you, their player, is priority number one.
